It’s not you, it’s me

Our client or employee gives us their reason for their discontentment – why they are leaving us. While we are disappointed to lose such a valuable client or employee, we reason, at least I know why and I can make adjustments…

So in our state of delusion, we make changes – we feel pretty good about our decisive action, we had market intelligence and we acted!

Come on, really?

How difficult is it to tell your long-time vendor that you are dropping them or for a long-time employee to “divorce” his employer. They want to let us down gently…tickle our ears and make us feel like everything is okay, it’s not your fault, it was just time for a change…

When we lose key clients or key employees it may be time to do some soul searching and dig deep. It may also be time to bring in a third party consultant that can help us truly discover what went wrong.

Put on your thickest skin, find out the real “whys,” and make real change that will help set a new and improved course for your company’s future.


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